Software as a service (SAAS) services featuring software for enterprise governance, operational oversight, workflow automation, performance tracking, execution monitoring, compliance monitoring, business analytics, auditability and traceability of operational processes, AI-enabled workflow governance, runtime operational governance, and deterministic operational controls; Platform as a service (PAAS) featuring computer software platforms for enterprise governance, operational integrity monitoring, workflow automation, compliance monitoring, and business performance management; Providing online non-downloadable workflow management software; Providing online non-downloadable software for compiling and organizing business intelligence; Design of information technology infrastructure for others; Technical support services, namely, remote and on-site infrastructure management services for monitoring, administration and management of public and private cloud computing IT and application systems