Outsourcing services in the nature of customer service operations; customer support services for others; business process outsourcing services in the field of customer service; handling customer inquiries for others across multiple communication channels; providing customer support services through a combination of human agents and automated systems; business management of customer service operations for others.

Software as a service (SaaS) services featuring software for use in customer service management and operations; providing temporary use of non-downloadable software for processing, analyzing, routing, and responding to customer communications across multiple channels; providing temporary use of non-downloadable software for accessing and retrieving information from customer relationship management (CRM) systems, helpdesk and ticketing systems, and knowledge bases; providing temporary use of non-downloadable artificial intelligence software for coordinating automated and human-assisted customer interactions within customer service operations; providing temporary use of non-downloadable software for integrating and managing multiple customer service technology components within a unified platform.