Providing temporary use of non-downloadable software for assisting customer service agents during live customer interactions; providing temporary use of non-downloadable artificial intelligence and machine learning software for retrieving and presenting information, generating suggested responses, and providing contextual guidance in customer support communications; providing temporary use of non-downloadable software featuring tools for editing and reformatting agent-authored content in customer support workflows; providing temporary use of non-downloadable software for summarizing customer conversations and support tickets; providing temporary use of non-downloadable software for accessing and retrieving information from customer relationship management (CRM) systems, knowledge bases, and helpdesk or ticketing systems.