Software as a service (SAAS) services featuring software using artificial intelligence (AI) for analyzing, categorizing, classifying, tracking, filtering, sorting, and managing online customer reviews, and for identifying potentially non-compliant online customer review content; Software as a service (SAAS) services featuring software using artificial intelligence (AI) for generating reports, notifications, and analytics regarding online customer reviews; Providing temporary use of on-line non-downloadable open-source software for database management and dashboard reporting in the field of online review management