Software as a service (SAAS) services featuring software for automating customer review responses, managing sentiment analysis, facilitating personalized communication, maintaining brand reputation across third-party platforms, generating responses to online feedback, and tracking customer engagement metrics; Providing temporary use of on-line non-downloadable software and applications for automating customer review responses, managing sentiment analysis, facilitating personalized communication, maintaining brand reputation across third-party platforms, generating responses to online feedback, and tracking customer engagement metrics; Providing temporary use of online, non-downloadable enterprise software for customer relationship management; Providing temporary use of online non-downloadable computer chatbot software for simulating conversations