SaaS and PaaS featuring software for providing interactive voice response (IVR) systems; SaaS and PaaS featuring software for customer service, customer support and customer relationship management; SaaS and PaaS featuring software for workflow and process automation; SaaS and PaaS featuring software for speech enabled auto attendants; SaaS and PaaS featuring software for voice command and recognition software, speech to text conversion software, and voice-enabled software applications for information management; SaaS and PaaS featuring software for providing a speech enabled virtual agent; SaaS and PaaS featuring a voice artificial intelligence platform that listens to questions and provides spoken answers; SaaS and PaaS featuring software for the deployment of conversational Artificial Intelligence (AI) technology