Software as a service (SAAS) services featuring software for enabling users to request and process loan payment deferrals by skipping scheduled loan payments; Software as a service (SAAS) services featuring software for automatically determining borrower eligibility for loan payment deferrals based on lender-defined criteria; Software as a service (SAAS) services featuring software for advancing loan payment due dates, deferring scheduled loan payments, updating loan payment schedules, and extending loan maturity dates; Software as a service (SAAS) services featuring software for calculating, assessing, and processing fees associated with loan payment deferrals using internal accounts, credit cards, debit cards, or other payment processors; Software as a service (SAAS) services featuring software for updating loan account records and payment schedules in financial institution core systems in real time