Business consulting services in the field of customer experience and digital transformation, namely consulting on omni channel customer engagement strategies, customer support and technical support models, loyalty and sales enablement programs, and the use of business analytics and performance insights; Business advisory services in the field of customer experience and digital transformation, namely consulting on omni channel customer engagement strategies, customer support and technical support models, loyalty and sales enablement programs, and the use of business analytics and performance insights; Business consulting services in the field of operations consulting relating to back office processes, namely consulting on transaction processing, revenue cycle management processes, workforce management planning, and quality assurance frameworks; Business consulting services in the field of transformation consulting services, namely consulting on training program design, process optimization and organizational readiness for digital operations

Technology consultation in the field of artificial intelligence; Technology consultation in the field of artificial intelligence strategies and governance, data annotation program design, machine learning model fine tuning approaches, AI output evaluation and verification, red team assessment of artificial intelligence systems[,]the integration of artificial intelligence (AI), automation and analytics technologies into existing business workflows; Technology consultation in the field of trust and safety, namely, consulting on content moderation policies and workflows, brand safety programs, fraud and risk management strategies, and regulatory compliance frameworks