Software as a service (SAAS) services featuring software for users to create, publish, automate, deliver, organize, track, and manage customer experiences (CX), customer relationships (CRM), customer info, customer communication, artificial intelligence-powered communications, customer support, customer service, customer journeys, reviews, referrals, e-commerce, marketing, web pages, social media engagement, online courses, online communities, and web hosting; Providing a web site featuring temporary use of non-downloadable software for users to create, automate, and manage customer experiences, customer relationships, customer support, reviews, and referrals, including artificial intelligence-powered interactions with humans; Software as a service (SAAS) services featuring software for the creation, managing, and tracking of inbound and outbound communications via email, SMS, phone, chat, social media, reviews, artificial intelligence-powered communications, and forums