Providing on-line non-downloadable software for monitoring and visualizing the status of business processes and customer journeys; Providing on-line non-downloadable software for correlating technical system performance with business outcomes and key performance indicators; Providing on-line non-downloadable software for use by software engineering, operations, and business teams to map, monitor, analyze, visualize, manage, and alert on the status of multi-stage business workflows, detect and locate performance degradations across complex software architectures, and connect technical observability data to business journey stages and metrics.