Software as a service (SAAS) services featuring software for conflict resolution and alternative dispute resolution between two non-governmental parties; Software as a service (SAAS) services featuring software for submitting, negotiating, managing, monitoring, overseeing, organizing and processing video, audio and text files containing information about civil legal claims between two or more non-governmental parties, not involving obtaining permits, with the goal of achieving a resolution through streamlined negotiation, mediation and/or arbitration