Software as a service (SAAS) services featuring software using artificial intelligence (AI) for AI-powered chatbot platforms for use by social content creators and retailers to engage their social media followers and website visitors with automated conversational product recommendations, creator content discovery, and retail commerce links delivered through multi-platform social media messaging, text messaging, and embeddable website chat; Providing online non-downloadable computer software platforms for by social content creators and retailers for building, managing, and integrating AI chatbot assistants powered by creator content knowledge bases for use in social commerce and conversational product discovery