Software as a service (SaaS) services featuring software for use with generating, identifying, and associating unique session identifiers to specific user sessions on websites, sold as a component of software for use in the fields of computer systems integration, monitoring, and quality improvement; Software as a service (SaaS) services featuring software for monitoring, analyzing, and reporting on website performance and stability, and for identifying user interactions associated with detected website issues; Technical support services, namely, providing diagnostic tools and user website session data for resolving website performance issues.