Platform as a service (PAAS) featuring computer software platforms for providing online consumer assistance and support services relating to travel disruptions; Platform as a service (PAAS) featuring computer software platforms for facilitating access to information regarding passenger protection rules and policies applicable to air and other transportation services; Platform as a service (PAAS) featuring computer software platforms for assisting with the preparation, submission, tracking, and management of travel-related compensation requests and complaints; Platform as a service (PAAS) featuring computer software platforms for for claim intake, document collection, communications, and status monitoring relating to disrupted travel; Platform as a service (PAAS) featuring computer software platforms for coordinating communications between travelers and transportation providers, intermediaries, and public authorities; Platform as a service (PAAS) featuring computer software platforms for providing data-driven assessments, notifications, and recommendations relating to travel disruptions and compensation eligibility