Downloadable computer software using artificial intelligence (AI) for analyzing business operations, generating predictive analytics, and providing real-time insights to IT professionals and service providers; Downloadable communications software for connecting enterprise users, IT systems, and third-party applications to enable unified voice, messaging, and alert delivery workflows; Downloadable software using artificial intelligence (AI) for summarizing IT performance metrics, service ticket trends, and business intelligence data for decision-making in managed IT environments; Downloadable cloud-based software for monitoring IT infrastructure, managing user access and identification, and integrating communication systems with CRM and ticketing platforms; Downloadable computer application software for mobile phones, namely, software for software for managing communication alerts, scheduling on-call resources, and integrating cloud-based business applications for IT service teams; Downloadable business software for generating business intelligence reports, automating communication workflows, and integrating data across enterprise IT systems; Downloadable software for use in communication workflow management, business intelligence analysis, and IT alert automation in the field of managed services and enterprise IT operations; Downloadable computer application software for computers, personal computers and laptop computers, namely, software for on-call alerting, IT incident response, business communication management, and automated reporting for managed service providers (MSPs)

Reseller services, namely, distributorship services in the field of managed IT and communication services; Business consulting services for digital transformation; Business consulting services in the field of managed IT and communication services

Telecommunication services, namely, providing advanced calling features; Providing telecommunication connectivity services for transfer of images, messages, audio, visual, audiovisual and multimedia works; Telecommunication services, namely, providing electronic message alerts via the internet

Platform as a service (PAAS) featuring computer software platforms for integrating business and IT applications, managing communication workflows, and enabling artificial intelligence-based data analysis in the field of managed IT services; Software as a service (SAAS) services featuring software for business intelligence, predictive analytics, communication management, and IT alerting in the field of managed service providers (MSPs) and enterprise IT support; Application service provider (ASP) featuring software for use use in incident response coordination, on-call scheduling, and integration of third-party IT platforms, including CRM, ticketing, and communication tools, in the field of information technology services; Providing temporary use of non-downloadable cloud-based software for enabling voice, messaging, and video communication, monitoring IT system status, and generating AI-driven business insights; Providing subscription-based temporary use of non-downloadable cloud-based software for automated alert delivery, IT infrastructure integration, and data synchronization across enterprise systems; Providing temporary use of a non-downloadable web application for enhancing Microsoft Teams with advanced call handling, voicemail transcription, and collaboration analytics