Providing others with comprehensive assessments of organizational business dynamics and culture to provide customized training and customized systems design for early dispute management and resolution; business management in the nature of building early dispute resolution processes.

Educational services, namely, seminars, course of instruction and training in alternative dispute resolution conflict prevention management and settlement; Educational services, namely providing training in the use of dispute systems design (DSD); providing skills training in dispute systems design (DSD); developing curriculum for others in the field of dispute systems design (DSD); Consulting in the field of dispute systems design (DSD)

Alternative dispute resolution and mediation services comprised of arbitration, mediation, claims analysis, investigation, claims management and process design; Online and remote alternative dispute resolution services; online and remote conflict management, conflict resolution, and conflict settlement services; online and remote conflict settlement and administration of mass claims; online and remote mediation services; providing analysis and appellate case evaluation services through the use of a neutal, namely, providing non-binding, customized, independent evaluation of appellate matters or complex claims, including review of factual and legal positions either through briefs, oral arguments, mock exercises and mock oral arguments or an evaluation of what a likely jury outcome might be; providing discovery reference services, namely, providing a court appointed independent referee with specialized knowledge to assist in managing discovery, making rulings on disputes, ensuring compliance with rules and discovery obligations and making recommendations to the court; providing court-appointed temporary judges and referees to assist with civil cases resolution under California law.