Software as a service (SAAS) services featuring software for enabling support teams to automate internal workflows; Software as a service (SAAS) services featuring software for automating engineering workflows for product development and manufacturing using artificial intelligence (AI); Software as a service (SAAS) services featuring software for employee service management and support desk operations, including issue prioritization, tracking, and reporting; Software as a service (SAAS) services featuring software for integrating third-party online applications and linking data across platforms; Software as a service (SAAS) services featuring software for help desk messaging software that uses machine learning to respond automatically to support requests; Providing temporary use of on-line non-downloadable software and applications for IT support, namely, reporting and tracking technical issues and communicating with support personnel; Computer technology support services, namely, help desk services; Technical support services, namely, remote and on-site infrastructure management services for monitoring, administration and management of public and private cloud computing IT and application systems; Application service provider featuring application programming interface (API) software for connecting online applications; Providing on-line non-downloadable software for building and managing multi-step workflows between web-based applications; Providing on-line non-downloadable software for accessing and integrating data, managing workflows, ensuring data security, and executing logic across multiple application; Providing a website featuring non-downloadable software for help desk messaging systems that automatically respond to user requests based on prior interactions