Software as a service (SAAS) services featuring software for capturing and structuring authentic customer and employee voice for strategic decision-making; Software as a service (SAAS) services featuring software for synthesizing human speech and text, and processing, generating, understanding, and analyzing natural language using machine learning and artificial intelligence; Software as a service (SAAS) services featuring software for automating and scaling qualitative customer and employee insights through a governance-driven AI framework, enabling users to employ machine learning, generative artificial intelligence, large language models (LLMs), and algorithms to offer structured and personalized insights; Software as a service (SAAS) services featuring software for generating, compiling, clarifying, synthesizing, and analyzing text within an end-to-end insights framework