Providing support services, namely, social, emotional, and spiritual support during serious illness and the end-of-life process; Providing counseling and guidance for individuals and families facing serious illness; Navigation aimed at optimizing quality of life with the goal to mitigate suffering, namely, end-of-life care options and resources, caregiving support, home health selection, nursing home selection, hospice services selection; Providing information on Medical Aid in Dying (MAID); Providing personal support services, namely, assistance with completing advance directives and durable powers of attorney for healthcare; facilitating family conferencing to establish goals of care; legacy planning; funeral planning; and providing bereavement counseling