Providing online non-downloadable software using artificial intelligence (AI) for automating resolution of consumer product issues, namely, product selection, product replacement, product installation, repairs and maintenance and managing inventory and warranty claims via online self-service and live agent support tools; Platform as a service (PAAS) featuring computer software platforms for use in automating resolution of consumer product issues, namely, product selection, product replacement, product installation, repairs and maintenance and managing inventory and warranty claims; all of the aforementioned services provided to enterprise companies and retailers in the fields of consumer electronics, industrial equipment, and complex machines and equipment