providing temporary use of online non-downloadable chatbot software using artificial intelligence for replying to questions and other conversational prompts from users related to customer experience management, customer loyalty and business reputation management; software as a service (SaaS) featuring online non-downloadable software for developing, generating and sending feedback surveys and developing, generating and uploading feedback reports for the purpose of managing and improving customer experiences and expectations; software as a service (SAAS) featuring software for use in business reputation management; software as a service (SaaS) featuring software which allows users to manage and respond to online reviews and direct feedback from its customers; software as a service (SaaS) for use in managing, reporting, tracking and automating surveys and marketing emails; software as a service (SaaS) services featuring a conversational interface for users to manage customer experiences, customer loyalty and business reputation; software as a service featuring software which allows users to update and maintain business contact information across online business directories; software as a service featuring software which allows users to manage surveys and customer experience, monitor perceptions and conversations, respond to reputation threats and proactively seize opportunities to boost reputation; software-as-a-service (SaaS) featuring software for analyzing, reporting and providing action items pertaining to online reviews and direct feedback for the purpose of improving future experiences for customers