Medical research; Providing online non-downloadable computer software platforms for healthcare communication research and training; Providing online non-downloadable software for developing benchmarking standards of medical care, nursing care, hospital care and healthcare communication training; Providing quality assurance services in the field of patient-oriented outcomes assessments, palliative care, hospice care, hospital-based care, telehealth and healthcare communication training; Providing temporary use of on-line non-downloadable software and applications using artificial intelligence (AI) for healthcare communication quality measurement, research and training; Research and development in the field of healthcare communication, conversation epidemiology, quality measurement and training; Research in the field of artificial intelligence (AI) technology; Scientific research; Technology research in the field of computer natural language processing