Providing online non-downloadable software for using language models; Providing online non-downloadable software for natural language processing; Providing online non-downloadable software for tracking user behavior and user actions; Providing online non-downloadable software for soliciting and collecting user feedback; Providing on-line non-downloadable software for ingesting and analyzing audio and video recording transcripts; Providing on-line non-downloadable software for ingesting and analyzing metadata created from audio and video recordings; Providing on-line non-downloadable software for ingesting and analyzing transcripts and metadata created from video surveillance systems; Providing on-line non-downloadable software for creating audit trails; Software as a Service (SaaS) services featuring software for using language models; Software as a Service (SaaS) services featuring software for natural language processing; Software as a Service (SaaS) services featuring software for tracking user behavior and user actions; Software as a Service (SaaS) services featuring software for soliciting and collecting user feedback; Software as a Service (SaaS) services featuring software for ingesting and analyzing audio and video recording transcripts; Software as a Service (SaaS) services featuring software for ingesting and analyzing metadata created from audio and video recordings; Software as a Service (SaaS) services featuring software for ingesting and analyzing transcripts and metadata created from video surveillance systems; Software as a Service (SaaS) services featuring software for creating audit trials; Electronic data storage; Cloud storage services for electronic data; Computer services, namely, integration of private and public cloud computing environments; Design and development of computer software; Data automation and collection service using proprietary software to evaluate, analyze and collect data; Intelligent natural language understanding services using cloud-based software technology