downloadable software for information technology and business incident detection, analysis, notification, monitoring, automation, remediation, management, and learning; downloadable software for detecting, analyzing, monitoring, automating, remediating, and managing computer and network system failures and other unexpected information technology and business system events; downloadable software for managing mission-critical and time-critical information technology operations and business operations; downloadable software for workflow and process automation; downloadable e-books in the fields of information technology and business incident detection, analysis, notification, monitoring, automation, remediation, management, and learning

Providing online training in the fields of information technology and business incident detection, analysis, notification, monitoring, automation, remediation, management, and learning; education services, namely, providing on-line trainings and virtual instruction in the fields of information technology and business incident detection, analysis, notification, monitoring, automation, remediation, management, and learning; providing online, non-downloadable articles in the fields of information technology and business incident detection, analysis, notification, monitoring, automation, remediation, management, and learning; providing online non-downloadable journals in the fields of information technology and business incident detection, analysis, notification, monitoring, automation, remediation, management, and learning; conducting of events, seminars and conferences in the fields of information technology and business incident detection, analysis, notification, monitoring, automation, remediation, management, and learning

Software as a service (SaaS) services featuring software for use in information technology and business incident detection, analysis, notification, monitoring, automation, remediation, management, and learning; software as a service (SaaS) services featuring software for use in detecting, analyzing, monitoring, automating, remediating, and managing computer and network system failures and other unexpected information technology system and business system events; software as a service (SaaS) services featuring software for use in managing mission-critical and time-critical information technology business operations; software as a service (SaaS) services featuring software for use in workflow and process automation; artificial intelligence as a service (AIaaS) services featuring software using artificial intelligence for use in information technology and business incident detection, analysis, notification, monitoring, automation, remediation, management, and learning; providing temporary use of on-line non-downloadable cloud computing software using artificial intelligence for information technology and business incident detection, analysis, notification, monitoring, automation, remediation, management, and learning; non-downloadable software for information technology and business incident detection, analysis, notification, monitoring, automation, remediation, management, and learning; consulting services in the fields of software as a service; consultancy and information services relating to information technology architecture and infrastructure; IT consulting services relating to installation, maintenance and repair of computer software; technical support services, namely, providing technical advice and consultation in the fields of information technology and information technology and business incident detection, analysis, notification, monitoring, automation, remediation, management, and learning; computer technology support services, namely, help desk services