Providing online non-downloadable computer software platforms for providing access to customer relationship management data collected across various platforms; Software as a service (SAAS) services featuring software for management of customer data for use with operation of omnichannel customer support centers; Software as a service (SAAS) services featuring software for deriving customer insights and enhancing customer service interactions utilizing data collected from across multiple communication and feedback channels; Software as a service (SAAS) services featuring software for conducting and enhancing customer support center operations; Software as a service (SAAS) services featuring software for monitoring, controlling, enhancing, and managing omnichannel customer support centers; Software as a service (SAAS) services featuring software for customer relationship management