Providing computer software services for cloud automation and application integration; Providing computer software services for connecting and building multi-step integration with web-based applications; Providing computer software services for accessing and integrating data and work flows, creating multi-step work flows among applications, providing for data security and confidential actions, and for handling complex logic across multiple applications. Software as a service (SaaS) featuring software for customer relationship management and other business management purposes; maintenance and rental of computer software for customer relationship management and other business management purposes