Providing patient advocate and case management services, namely, coordinating the procurement and administration of medication; Providing patient advocate services in the field of health insurance related issues, namely, claim appeals, claim denials, prior authorizations, and erroneous coding; Providing patient advocate services in the field of long term care, inpatient care, subacute care, outpatient care, and home health care; Providing patient advocate services to hospital patients and patients in long term care facilities; Providing personal support services for caregivers, partners, wives and husbands of the chronically ill and/or disabled, namely, companionship and emotional support; Providing personal support services for families of patients with life threatening disorders, namely, companionship, help with medical forms, emotional counseling and emotional support; Providing personal support services for patients and families of patients, namely, emotional counseling and emotional support