Downloadable software for tracking, measuring, analyzing, managing, personalizing, organizing and facilitating customer engagement, namely, software for communicating and collaborating with customers to promote delivery of goods and services during sale, pre-sale, and post-sale activity; Downloadable software for use with tracking, measuring, managing, organizing and facilitating customer and end-user productivity in relation to the delivery of goods and services during sale, pre-sale, and post-sale activity; Downloadable data analytics software for tracking, measuring, analyzing, managing, processing, sharing and reporting sale, pre-sale, and post-sale activity; Downloadable software for automating marketing functions with regard to email automation, data enrichment, sending task reminders, and reporting data relating to sale, pre-sale, and post-sale activity; Downloadable software for automating sales functions with regard to email automation, data enrichment, sending task reminders, and reporting data relating to sale, pre-sale, and post-sale activity; Downloadable software for automating customer success relating to acquisition, activation, retention and expansion and automating service delivery functions with regard to email automation, data enrichment, sending task reminders, and reporting data relating to sale, pre-sale, and post-sale activity; Downloadable machine learning software for tracking, measuring, analyzing, managing, personalizing, organizing and facilitating customer engagement and customer and end-user productivity, data analytics, automating marketing functions, automating sales functions, automating customer success relating to acquisition, activation, retention, and expansion, and automating service delivery functions in relation to sale, pre-sale, and post-sale activity; Downloadable software that provides business intelligence by combining information from various databases relating to sale, pre-sale, and post-sale activity

Providing online non-downloadable software for facilitating, managing, streamlining, personalizing, organizing and optimizing customer engagement, namely, software for communicating and collaborating with customers to promote delivery of goods and services during sale, pre-sale, and post-sale activity; Providing online non-downloadable software for use with tracking, managing, streamlining, personalizing, organizing and optimizing and facilitating customer and end-user productivity in relation to the delivery of goods and services during sale, pre-sale, and post-sale activity; Providing online non-downloadable data analytics software for tracking, measuring, analyzing, processing, sharing and reporting sale, pre-sale, and post-sale activity; Providing online non-downloadable software for automating marketing functions with regard to email automation, data enrichment, sending task reminders, and reporting data relating to sale, pre-sale, and post-sale activity; Providing online non-downloadable software for automating sales functions with regard to email automation, data enrichment, sending task reminders, and reporting data relating to sale, pre-sale, and post-sale activity; Providing online non-downloadable software for automating customer success relating to acquisition, retention and satisfaction measurement and automating service delivery functions with regard to email automation, data enrichment, sending task reminders, and reporting data relating to sale, pre-sale, and post-sale activity; Providing online non-downloadable machine learning software for facilitating, managing, streamlining, personalizing, organizing and optimizing customer engagement, tracking, measuring, analyzing, processing, sharing and facilitating customer and end-user productivity, data analytics, automating marketing functions, automating sales functions, automating customer success relating to acquisition, retention and satisfaction measurement and automating service delivery functions in relation to sale, pre-sale, and post-sale activity; Providing online non-downloadable software that provides business intelligence by combining information from various databases relating to sale, pre-sale, and post-sale activity