Downloadable and non-downloadable computer software, namely, software for managing, monitoring and organizing information technology infrastructure, scheduling, systems management, message management, backup and recovery, report management, performance management, security management, data access, application development; providing online, non-downloadable software for managing, monitoring and organizing information technology infrastructure, scheduling, systems management, message management, backup and recovery, report management, performance management, security management, data access, application development; providing resources, namely, information and consulting in the field of software design and technology support in the nature of troubleshooting of computer software problems