Downloadable software and downloadable mobile applications for use in connection with accessing interactive customer service application features; Downloadable software and downloadable mobile applications for use in connection with accessing user medical test results from medical testing for diagnosis or treatment purposes; Downloadable software and downloadable mobile applications for use in connection with accessing history of user medical tests and medical test orders; Downloadable software and downloadable mobile applications for use in connection with submission and management of support tickets; Providing on-line, non-downloadable internet-based software for use in accessing a portal providing interactive customer service software features; Providing on-line, non-downloadable cloud-based software for use in accessing a portal providing interactive customer service software features; Software as a service (SAAS) services featuring software for use in accessing a portal providing interactive customer service software features; Platform as a service (PAAS) featuring software for use in accessing a portal providing interactive customer service software features; Providing on-line, non-downloadable internet-based software for use in accessing a portal featuring user medical test results from medical testing for diagnosis or treatment purposes; Providing on-line, non-downloadable cloud-based software for use in accessing a portal featuring user medical test results from medical testing for diagnosis or treatment purposes; Software as a service (SAAS) services featuring software for use in accessing a portal featuring user medical test results from medical testing for diagnosis or treatment purposes; Platform as a service (PAAS) featuring software for use in accessing a portal featuring user medical test results from medical testing for diagnosis or treatment purposes; Providing on-line, non-downloadable internet-based software for use in accessing a portal featuring history of user medical tests and medical test orders; Providing on-line, non-downloadable cloud-based software for use in accessing a portal featuring history of user medical tests and medical test orders; Software as a service (SAAS) services featuring software for use in accessing a portal featuring history of user medical tests and medical test orders; Platform as a service (PAAS) featuring software for use in accessing a portal featuring history of user medical tests and medical test orders; Providing on-line, non-downloadable internet-based software for use in connection with submission and management of support tickets; Providing on-line, non-downloadable cloud-based software for use in connection with submission and management of support tickets; Software as a service (SAAS) services featuring software for use in connection with submission and management of support tickets; Platform as a service (PAAS) featuring software for use in connection with submission and management of support tickets; Providing an online portal for remote proctoring of diagnostic tests conducted by non-physician proctors; Telemedicine services, namely, providing remote proctoring of diagnostic tests; Providing an online portal featuring user medical test results from medical testing for diagnosis or treatment purposes; Providing an online portal featuring history of user medical tests and medical test orders; Verification of personal identity as part of personal background analysis; Identity verification services; Authentication of personal identifying information via secure storage and transmission of supporting evidence via the internet; authentication of personal identifying information via video conference; Providing document and identity verification services, namely, providing remote identity document scanning being electronic scanning of personally identifying photographic images, photo scanning, digitization of documents, data extraction being data encryption, data decryption, authentication and verification services being providing a website; Screening of individuals in the nature of personal identity verification services provided through digital technology to authenticate user identity