Computer technical support services, namely, 24/7 service desk or help desk services for IT infrastructure, operating systems, database systems, and web applications; Technical advice relating to operation of computers; Technical consulting services in the fields of datacenter architecture, public and private cloud computing solutions, and evaluation and implementation of internet technology and services; Technical support services, namely, remote and on-site infrastructure management services for monitoring, administration and management of public and private cloud computing IT and application systems; Technical support services, namely, troubleshooting in the nature of diagnosing computer hardware and software problems; Technical support services, namely, troubleshooting of computer software problems; Technical support services, namely, troubleshooting of industrial process control computer software problems; Technical support, namely, monitoring technological functions of computer network systems; Technical support, namely, providing backup computer programs and facilities; Providing technical information updates of industrial process control computer software via the global computer network