Downloadable mobile applications to facilitate interaction with customers in the digital engagement, conversational commerce, messaging, artificial intelligence, bots and automation, and customer engagement fields; Downloadable computer software for customer service solutions, namely, measuring the effectiveness and nature of customer service solutions; Downloadable computer application software for mobile phones, namely, software for identifying, flagging, correcting and reconciling errors, inconsistencies, or failures in interactions, connections and conversations via automated chat, between brands and users in the digital engagement, conversational commerce, messaging, artificial intelligence, bots and automation, and customer engagement fields

Business consultation services; business advice and commercial information; business consultation and information in the field of targeted online advertising; business organization advice; Providing commercial information and advice for consumers; Web-based assessment services for analyzing, reporting and displaying data about companies' proficiency in online customer communications and customer engagement

Electronic messaging services; Instant messaging services; Interactive online communication services, namely, providing on-line facilities for real-time interaction with consumers for on-line customer service and concierge service via bots, artificial intelligence, automations and live support

Software as a service (SAAS) services featuring software for providing interactive message services for customers; Software as a service (SAAS) services featuring software for facilitating interaction, connections, and conversations between users in the digital engagement, conversational commerce, messaging, artificial intelligence, bots and automation, and customer engagement; Software as a service (SAAS) services featuring software used to detect and analyze customer intents in real time using artificial intelligence (AI); Software as a service (SAAS) services featuring software for improving automated functionality of chatbots and automated customer engagement programs by creating conversation simulation flows; Software as a service (SAAS) services featuring software for building automated messaging programs for use in real-time bot to human interaction and communication; Software as a service (SAAS) services featuring software for identifying, flagging, correcting and reconciling errors, inconsistencies, or failures in bots used to detect and analyze customer intents in real time using artificial intelligence (AI); Software as a service (SAAS) services featuring software for identifying, flagging, correcting and reconciling errors, inconsistencies, or failures in interactions, connections and conversations via automated chat, between brands and users in the digital engagement, conversational commerce, messaging, artificial intelligence, bots and automation, and customer engagement fields; Providing on-line non-downloadable software for customer service solutions, namely, measuring the effectiveness and nature of customer service solutions; Providing temporary use of on-line non-downloadable software for customer service solutions, namely, software for customer engagement and online messaging and chat services; Software as a Service (SaaS) services featuring software for online social networking; Application service provider (ASP) featuring software for use by businesses for sales and customer service communications via on-line chats, communication, and business analytics services; computer services, namely, hosting on-line web facilities for others for organizing and conducting online and interactive discussions; computer services, namely, creating an on-line community for registered users to participate in discussions, get feedback from their peers, form virtual communities, and engage in social networking; Application service provider (ASP) featuring software for use by businesses to enable real-time communications with online customers through the use of coupons, ads, offers, video and other types of online content based on business rules and analytics about the visitors' online behavior; computer services, namely, hosting on-line web facilities for others for organizing, serving and conducting online interactive promotions, namely, coupons, ads, offers, video and other types of online content; Software as a Services (SAAS) services featuring software for providing interactive message services for customers and potential customers with businesses; Software as a service (SAAS) services featuring software for enabling businesses to provide and obtain customer support, to assist in providing customer engagement tools, marketing, customer care, online commerce, and messaging to customers, and for facilitating interaction, connections and digital messaging and chat conversations; Software as a service (SAAS) services featuring software for facilitating interaction, connections, and conversations between users in the digital messaging, digital chat, and customer engagement fields; Software as a Service (SaaS) services featuring software for social media marketing and social media strategy and marketing consultancy; providing temporary use of online non-downloadable software for sending customized messages and promotions to online customers and potential customers based on their language, location, and history of purchases; Software as a service (SAAS) services featuring software for improving intelligence and automated functionality of chatbots and automated customer engagement systems