Case management services, namely, coordination of legal, social and psychological services for elderly persons; Providing case management services, namely, coordinating legal, medical, physical, social, personal care and psychological services; Providing patient advocate and case management services, namely, coordinating the procurement and administration of medication; Providing patient advocate services in the field of health insurance related issues, namely, claim denials, appeals, prior authorizations and erroneous coding; Providing patient advocate services in the field of US health care navigation; Providing patient advocate services to hospital patients and patients in long term care facilities; Providing personal support services for families of patients with life threatening disorders, namely, companionship, help with medical forms, emotional counseling and emotional support