Providing temporary use of online non-downloadable software for use in customer attraction, customer retention, customer communication, customer relationship management and customer engagement for small businesses; providing temporary use of online non-downloadable software for use in customer service, utilization and analysis of customer information, and compiling customer data and customer interactions for use in customizing and personalizing communications with customers for small businesses; Providing temporary use of online non-downloadable software for use in providing voice over internet protocol (VOIP) services, instant messaging, cloud phone, unlimited calling, auto attendant, picture identification and other telecommunication options for customer communication; Providing temporary use of online non-downloadable software for use in integrating and enabling third party customer relationship management solutions