Design and development of computer software; Software as a Service (SaaS) featuring computer software for use in the fields of marketing, digital marketing, advertising, messaging, promotion, electronic mail, mass text messaging, email marketing, automation, scheduling, requesting and collecting payments, customer analytics, website visitor analysis, contact management, and customer relationship management; Software as a Service (SaaS) featuring computer software for creating and automating electronic communications; Software as a Service (SaaS) featuring computer software for electronic management of leads and customer communications; Software as a Service (SaaS) featuring computer software for voice recognition and speech-to-text conversion; Software as a Service (SaaS) featuring computer telecommunication software that provides end-to-end encryption of data; computer services, namely, integration of computer software into multiple systems, networks, and channels of communication; computer services, namely, providing an online non-downloadable software platform to compile communications sent through multiple channels of communication, including one or more of telephone, text messaging, email, instant messaging, and web chats; providing online non-downloadable software, namely, an online dashboard for use in viewing customer data and facilitating electronic communications