Business consulting services in the fields of customer engagement, appointment scheduling, customer self-service assistance, employee knowledge management, and predictive analytics

Software as a service (SaaS) services for managing employee training and compliance programs and to promote employee retention, productivity, performance, recognition and morale; Software as a service (SaaS) services, namely, hosting an enterprise knowledge management software application to allow information sharing and to analyze performance activities and decision-making; Software as a service (SaaS) services featuring software for knowledge management; Software as a service (SaaS) services featuring software for workflow and business process management; Software as a service (SaaS) services featuring software for business policy management; Software as a service (SaaS) services featuring software for providing data analytics, business analytics, business intelligence and for collecting and analyzing data in the fields of business, marketing, advertising, sales, customer service, customer information, customer relationship management, and employee efficiency; Software as a service (SaaS) services featuring software for analyzing customer behavior and decision-making, for online appointment scheduling, and for recording, tracking, viewing, analyzing, and managing customer interactions through the Internet, social media, text messages, and other electronic or digital communications, and in retail settings relating to buying decisions; providing application hosting services, namely, providing software for use in analyzing customer behavior and decision-making, for online appointment scheduling, and for recording, tracking, viewing, analyzing, and managing customer interactions through the Internet, social media, text messages, and other electronic or digital communications, and in retail settings, relating to buying decisions; Online non-downloadable software for analyzing data concerning customer behavior and decision-making, for online appointment scheduling, and for recording, tracking, viewing, analyzing, and managing electronic customer communications concerning appointments and customer communications through social media and text messaging; Design and development of computer software; Consulting services in the fields of design, selection, implementation and use of computer hardware and software systems; Providing application hosting services, namely, providing access to software applications that provide for online appointment scheduling services; Providing temporary use of on-line non-downloadable software, namely, graphical user interface software for use in managing customer relationships and employee knowledge in the fields of customer support, customer relationship management, customer service, customer engagement, and helpdesk functionality