Downloadable computer software in the fields of customer communications management, enterprise and customer experience management and electronic mail and messaging; downloadable computer software for use in telecommunications, information technology and data transmissions, namely, electronic mail processing, electronic messaging systems, and electronic mail servers; downloadable computer software for data query, data modelling, data analysis, data visualisation, statistical analysis, data storage, general purpose computation, manipulation of collections of data, data transformation, graphics display, modelling, forecasting, and testing, delivery performance, business performance, business process automation, and document automation; computer programs for data processing, image processing, positioning of text, processing information; downloadable training manuals in electronic format; downloadable training manuals in the form of instructional videos; downloadable training manuals in the form of a computer program; downloadable webcasts in the fields of information technology, document automation, business process automation, customer communications management and enterprise and customer experience management; downloadable electronic publications, namely, publications, newsletters and blogs in the fields of information technology, document automation, business process automation, customer communications management and enterprise and customer experience management

Advisory services relating to communications; advisory services relating to communications equipment; communication services for the electronic transmission of data; communication services for the transmission of information; provision of communications between computers; streaming of data; digital network telecommunications services; transmission of digital files; electronic transmission of data, information, pictures, images, audio and/or video via online forums; providing access to online computer databases; providing user access to a global computer network and online sites containing information on a wide range of topics; transmission of information on a wide range of topics, including online and over a global computer network; facsimile transmission; voice message storage services; audiovisual communication services, namely, transmission of audio and video by means of telecommunications networks, wireless communication networks, and the internet; communication by electronic mail systems, namely, electronic transmission of e-mail; data communication by electronic means; electronic communications consultancy; communication by computer terminals; computerised communication services, namely, transmission of voice, audio, visual images and data by wired and wireless telecommunications networks, electronic transmission of data and documents among users of computers, personal computing devices and smart phones; computerised data communications, namely, transmission of voice, audio, and visual images and data by telecommunications networks, the Internet, information services networks and data networks; webcasting services; transmission of electronic mail; electronic message storage and transmission; transmission of electronic mail

Software-as-a-service services featuring software for customer communications management, enterprise and customer experience management and electronic mail and messaging; software and software-as-a-service services featuring software for data query, data modelling, data analysis, data visualisation, statistical analysis, data storage, general purpose computation, manipulation of collections of data, data transformation, graphics display, modelling, forecasting, and testing, delivery performance, business performance, business process automation, and document automation; provision of online non-downloadable software in the fields of customer communications management, enterprise and customer experience management and electronic mail and messaging; provision of online non-downloadable software for data query, data modelling, data analysis, data visualisation, statistical analysis, data storage, general purpose computation, manipulation of collections of data, data transformation, graphics display, modelling, forecasting, and testing, delivery performance, business performance, business process automation, and document automation; providing on-line, non-downloadable software for providing remote computer support services; providing on-line, non-downloadable software for troubleshooting, configuring, or supporting a computer via electronic communications networks; providing on-line, non-downloadable software for remotely controlling a computing device; hosting of software as a service (SaaS) for use by others for customer communications management, enterprise and customer experience management and electronic mail and messaging; hosting of software as a service (SaaS) for use by others for data query, data modelling, data analysis, data visualisation, statistical analysis, data storage, general purpose computation, manipulation of collections of data, data transformation, graphics display, modelling, forecasting, and testing, delivery performance, business performance, business process automation, and document automation; technological advisory services relating to computer programs; advisory services relating to computer software and hardware; IT technology consulting and systems integration services; managed IT services, namely, computer network design, planning design and management of information technology systems, management and application support services, email and data hosting, and backup and disaster recovery; computer software consultancy; computer software design and development; computer software engineering; computer software programming services; consultancy in the design and development of computer software; diagnosis of faults in computer software; installation and maintenance of computer software; updating of computer software; upgrading of computer software; providing information, including online, about design and development of computer hardware and software; design of communication systems; server hosting; research in the field of telecommunications technology; digital imaging services, namely, digitisation and scanning of images; transfer of images from their original format to digital format; online off-site data backup; back-up, namely, copying of computer data; electronic computerised data storage services; database design; internet security consultancy; computer research services; preparation of reports relating to technical research; computerised business information storage; data storage, other than physical storage; development and design of systems for the storage of data; authentication services for electronic documents and e-mail; computer disaster recovery services; disaster recovery services for data communications systems; monitoring of computer systems by remote access; monitoring of computer systems for detecting unauthorised access or data breach and breakdowns; quality control testing; quality testing; user authentication services using single sign-on technology for online software applications; hosting of digital content on the Internet, namely, hosting of databases; application service provider (ASP) services, namely, hosting computer software applications of others