Marketing and advertising services, namely, automated marketing campaigns, client follow-up, direct marketing, lead generation, review generation, testimonial generation, customer engagement services, customer satisfaction services, and customer relationship management (CRM) by means non-downloadable software in the heating and air conditioning (HVAC), plumbing, and home improvement contractor fields

Software as a Service (SaaS) services, namely, hosting software for database management for use in the marketing, advertising, customer engagement, reputation management, online reviews, and customer relationship management (CRM) fields by others; providing temporary use of non-downloadable software to store, manage, track, analyze, and report data in the fields of marketing, advertising, sales, customer information, customer satisfaction, customer engagement, and customer relationship management; providing temporary use of non-downloadable software to facilitate co-marketing and communicating among peer professionals in the heating and air conditioning (HVAC), plumbing, and home improvement contractor fields by providing electronic messaging and videoconferencing and video messaging, providing sharing of documents and files between users; providing temporary use of non-downloadable advertising and marketing software for automated marketing campaigns, client follow-up, direct marketing, lead generation, review generation, testimonial generation, customer engagement services, customer satisfaction services, and customer relationship management (CRM) by creating and tracking customer information databases, creating and managing customer surveys, documenting and managing issues related to customer satisfaction, providing messaging between customers and the business, generating personalized automatic communications to customers, creating and distributing marketing materials to customer lists, in the heating and air conditioning (HVAC), plumbing, and home improvement contractor fields