Education, training, teaching, particularly ongoing training of managers and commercial teams, training in customer relations management, teaching behavioral methods; organization and conducting of seminars, congresses and conferences for continuous education for leaders and sales teams, customer relations management training, and the teaching of behavioral methods; publication of printed matter, newspapers, periodicals, publications, books, manuals, texts other than advertising texts, particularly in the field of ongoing training of managers and commercial teams, in the field of customer relations management and in the field of teaching behavioral methods; electronic publication of books and journals online, particularly in the field of ongoing training of managers and commercial teams, in the field of customer relations management and in the field of teaching behavioral methods