Downloadable application software used for assisting agents namely, with digital virtual agents, predictive systems, cognitive process automation, visual computing applications, knowledge virtualization, and robotics in contact centers; downloadable workforce management application software for centralized use, namely, for use in managing time, schedule, and compensation management, and employee engagement; downloadable software application for use in the centralization of workflow management, compensation management, time and scheduling management with employees for contact centers; downloadable computer software for contact center management; downloadable cloud computer software for contact center management; downloadable computer software, namely, downloadable software development tools for the creation of mobile internet applications and client interface

Outsourcing of contact center services, namely, inbound voice, email, chat, social media, back office, and technical support on behalf of third party clients; global outsourcing services in the nature of arranging service contracts for others in the fields of customer support, customer support service management, business processing, IT software research and development; back office support, namely, business administration consulting, documentation reproduction in the nature of photocopying services, documentation copying tasks, business records management, documentation indexing for others, all in the area of contact center services; business consulting and business customer data analysis, namely, market analysis, process analytics in the nature of the development and the implementation of strategy plans and management projects, all in the area of contact center services

Research, development and design of software and technologies featuring the leveraging of artificial intelligence, machine learning, and robotics process automation in the areas of customer service management; research, development and design of computer software and hardware in the area of customer service technologies, relating to artificial intelligence, machine learning, robotic process automation and internet bots; research and design services computer software and hardware in the field of third party business customer contact and customer support analytics; design and development of computer software for data analytics and advanced product research in the field of artificial intelligence and machine learning; design and development of robots; development and implementation of software and technology solutions for customer contact and customer support services in respect of digital virtual agents, predictive systems, cognitive process automation, visual computing applications, knowledge virtualization, robotics; development and implementation of software and technology solutions which enable machine learning, natural language processing, genetic and deep learning algorithms, semantic ontologies, pattern recognition and knowledge modelling technologies; development of software applications for using managing automated tasks over the Internet; platform as a service (PAAS) featuring computer software platforms for contact center management