Downloadable and recorded computer operating software; software recorded on computer media, downloadable software, downloadable cloud-based software, and software in the nature of a downloadable mobile application for managing, storing, analyzing, securing, testing, and authenticating data, business data, customer data, data analytics, databases, customer interactions and information, notifications and geolocation and global positioning systems (gps) data; software recorded on computer media, downloadable software, downloadable cloud-based software, and software in the nature of a downloadable mobile application for use in customer relationship management (CRM), marketing automation, sales automation, sales performance management, field services management, mapping and route planning, customer service and support, customizable marketing and advertising, managing online content, deploying customized interactive content, optimization of online websites for third parties for marketing purposes, predictive analytics, big data and business data analysis and visualization, complex event processing, machine learning, artificial intelligence, mining the most relevant information from disparate data sources, providing automated solutions to enable organizations to integrate disparate data and translate and structure that data into actionable insights, creating searchable databases of information and data, security and authentication, monitoring employee efficiency, social media management and publication, data storage, collaboration, e-commerce, and software and application development, programming, and implementation; software recorded on computer media, downloadable software, downloadable cloud-based software, and software in the nature of a downloadable mobile application for integration of computer systems, applications, data and databases; software recorded on computer media, downloadable software, downloadable cloud-based software, and software in the nature of a downloadable mobile application for creation and connectivity to application programming interfaces (APIs), governance and management of web services, APIs and integration applications, development and deployment of integrations; software recorded on computer media, downloadable software, downloadable cloud-based software, and software in the nature of a downloadable mobile application in the fields of business, marketing, promotion, sales, customer service, data analytics, business intelligence, education and training, namely, education and training in the fields of online computer services, managing data, software and application development, programming and implementation, business, marketing, promotion, customer relationship management, sales, customer service, data analytics, business intelligence, professional development, social media, corporate social responsibility, philanthropy, and e-commerce, social media, corporate social responsibility, and philanthropy; recorded computer software development tools, downloadable computer software development tools; recorded software and downloadable software for developing, customizing, and managing computer systems, mobile and computer software applications, websites, client interfaces, frameworks, and templates