Personnel management in the nature of gathering and reporting employee absences and time off requests; medical claims management services, namely, coordinating necessary managed care requirements for individuals in connection with workers' compensation insurance claims; customer service management for others, namely, gathering and reporting information from customers on complaints, safety issues, injuries and general feedback

Claims administration in the field of workers' compensation featuring workers' compensation claim submission and first notice of loss processing services; financial information processing, namely, processing information provided by employers for worker's compensation claims; claims administration and insurance claims processing services, namely, processing of workers' compensation claims and insurance claims for medical care and treatment

Medical evaluation services, namely, medical assessment of injuries for patient triage; medical case management in the nature of health care and information services provided via telephone or other means of telecommunication, namely, providing and analyzing patient care information and providing medical information and medical analysis of patient care information for the purpose of coordinating medical care consistent with workers' compensation claims and monitoring personal health care outcomes