Software as a service (SAAS) services featuring software for natural language processing, data acquisition, data integration, data manipulation, data analysis, data storage, development of machine learning and predictive algorithms and systems, business intelligence and report generation, all for use in business processes and customer service, in the field of business, marketing, advertising, brand development, sales, manufacturing, education, research, customer service, cloud computing, customer information, customer relationship management, employee efficiency, enterprise resource planning, document control and generation, management and distribution of educational resources