Online media monitoring services to collect and analyze online interactions between businesses and consumers; Providing business information services in the field of customer service, customer support and customer engagement; Business consultation services, namely, measuring customer service agent performance and enhancing customer care; Business consultation services, namely, providing customer engagement tools and messaging to customers to facilitate interactions, connections, digital messaging and conversations with customers; Business consulting services in the field of online social media monitoring and analysis for business or commercial purposes; Business management services, namely, providing information, data asset and brand management services; Providing business information services in the fields of brand measurement, advertising effectiveness and public opinion monitoring; Business consultation services, namely, social media strategy, managing and enhancing customer care through social interactions and managing and enhancing customer relationship management; Providing advertising, marketing, customer loyalty services and customer club services, for commercial, promotional and/or advertising services, customer support advice and information about customer services and product management and prices on internet sites in connection with purchases made over the internet, and customer engagement consulting in the nature of managing and enhancing customer interactions in the field of social media and brand management