Providing a website featuring on-line non-downloadable software for customer/patient appointment scheduling and front office intake, appointment scheduling and related workflow functions, namely, internal office processing, customer/patient offsite waiting workflow, and related communication, alerts and reminders between customer/patient and office; providing on-line, non-downloadable, Internet-based software application for customer/patient appointment scheduling and front office intake, appointment scheduling and related workflow functions, namely, internal office processing, customer/patient offsite waiting workflow, and related communication, alerts and reminders between customer/patient and office; providing temporary use of on-line non-downloadable cloud computing software for customer/patient appointment scheduling and front office intake, appointment scheduling and related workflow functions, namely, internal office processing, customer/patient offsite waiting workflow, and related communication, alerts and reminders between customer/patient and office; application service provider, namely, hosting, managing, developing, and maintaining applications, software, and web sites, in the field of customer/patient appointment scheduling and front office intake, appointment scheduling and related workflow functions, namely, internal office processing, customer/patient offsite waiting workflow, and related communication, alerts and reminders between customer/patient and office, for wireless delivery of content to handheld computers, laptops and mobile electronic devices; software as a service (SAAS) services featuring software for customer/patient appointment scheduling and front office intake, appointment scheduling and related workflow functions, namely, internal office processing, customer/patient offsite waiting workflow, and related communication, alerts and reminders between customer/patient and office; software as a service (SAAS) services, namely, hosting software for use by others for use in customer/patient appointment scheduling and front office intake, appointment scheduling and related workflow functions, namely, internal office processing, customer/patient offsite waiting workflow, and related communication, alerts and reminders between customer/patient and office