Technical support services, namely, providing network design review, network architecture review, site surveys and recommendations for site readiness, detailed network design review, and methods of procedure (MOPs) for installation, test, and integration of circuit migration; Providing temporary use of online non-downloadable software that manages basic elements, namely, hardware, software and protocols, in a computer network, namely, for use in network management; Providing temporary use of online non-downloadable software for monitoring, troubleshooting, reconfiguring, maintaining, alarming, and providing fault visibility for time division multiplexing (TDM), optical, and packet network devices; Providing ON-LINE, non-downloadable software programs that manages basic elements, namely, hardware, software and protocols, in a computer network, namely, for use in network management; Providing ON-LINE, non-downloadable computer software for monitoring, troubleshooting, reconfiguring, maintaining, alarming, and tracking inventory in dense wavelength division multiplexing (DWDM) networks, time division multiplexing (TDM) networks, distributed control systems (DCS), and synchronous optical networking (SONET); Providing ON-LINE, non-downloadable computer software for controlling, troubleshooting, and monitoring a wide variety of optical equipment; Providing temporary use of online non-downloadable computer software for controlling, troubleshooting, maintaining, alarming, and tracking inventory in multiprotocol label switching (MPLS), reconfigurable optical add-drop multiplexor (ROADM) and carrier Ethernet systems; Providing ON-LINE, non-downloadable computer software for troubleshooting, monitoring, data analysis, and trend analysis of networking systems; Providing ON-LINE, non-downloadable computer software for enabling application programming interface integration into existing network ticketing and dispatching systems to improve automation and software refresh for network management