Recorded computer software for recording and managing the omnichannel interactions and processes of end-users, and for helping and supporting end-users with establishing omnichannel interactions between clients and end-users; recorded computer programs for recording and managing the omnichannel interactions and processes of end-users, and for helping and supporting end-users with establishing omnichannel interactions between clients and end-users; downloadable computer application software for recording and managing the omnichannel interactions and processes of end-users, and for helping and supporting end-users with establishing omnichannel interactions between clients and end-users; downloadable electronic publications in the nature of articles, newsletters, written processes in the nature of manuals, training documents and guidelines in the fields of IT, omnichannel solutions, insurance and banking

Data integration services comprising the recording, collection, transcription and compilation of data; computer data entry services; data processing services

Coaching in the field of IT; IT training services; providing on-line non-downloadable electronic publications in the nature of articles, newsletters, written processes in the nature of manuals, training documents and guidelines in the fields of IT, omnichannel solutions, insurance and banking

IT consulting services in the nature of computer consulting services; development, design, installation, maintenance, updating, customization and integration into multiple systems and networks of computer software, software packages and software in the nature of computer applications; rental of computer software, software packages and software in the nature of computer applications; software as a service (SaaS) services featuring software for recording and managing, the omnichannel interactions and processes of end-users, and for helping and supporting end-users with establishing omnichannel interactions between end-users and their clients; cloud computing featuring software for use for recording and managing, the omnichannel interactions and processes of users, and for helping and supporting end-users with establishing omnichannel interactions between clients and end-users; computer systems analysis and design; computer programming; database design and development, namely, creation and development of databases; electronic storage services for archiving databases; data conversion of data and computer programs other than physical conversion; conversion of data or documents from physical to electronic media; application service provider (asp), namely, hosting computer software applications of others; data recovery of computer and smartphone data