CONTACT LENS - Trademark Details
Status: 748 - Statement Of Use - To Examiner
Serial Number
88712451
Word Mark
CONTACT LENS
Status
748 - Statement Of Use - To Examiner
Status Date
2022-02-07
Filing Date
2019-12-02
Mark Drawing
4000 - Standard character mark
Typeset
Published for Opposition Date
2020-04-14
Attorney Name
Law Office Assigned Location Code
L50
Employee Name
GLASSER, CARYN
Statements
Goods and Services
Recorded computer software for contact center management and operation; recorded computer software for call center management and operation; recorded computer software for providing customer service and customer support; recorded computer software for managing and tracking customer service agent performance and workflow; recorded computer software for providing analytics to call centers and contact centers using artificial intelligence and machine learning; recorded computer software for providing post-call analytics to call centers and contact centers; recorded computer software for providing theme and trend detection and grouping of communications with customer service and customer support agents using machine learning; recorded computer software for providing real-time analytics of live calls to call centers and contact centers for tracking, prioritizing, resolving, assisting and escalating calls and customer issues; recorded computer software for providing real-time analytics of live calls to agents of call centers and contact centers for real-time awareness of issues and suggestions to resolve those issues; recorded computer software for transcribing and indexing calls to call centers and contact centers; recorded computer software for compiling, indexing and creating a searchable database of calls and contacts to call centers and contact centers; recorded computer software for identifying and categorizing calls to call centers and contact centers based on call sentiment, characteristics and keyword phrases; recorded computer software for providing post-call training, coaching and feedback to agents in call centers and contact centers to improve agent performance
Goods and Services
Message and conference call transcription services
Goods and Services
Call recording services; providing access to hosted computer applications through the Internet; providing access to databases storing transcriptions of contact center and call center discussions
Goods and Services
Consulting services in the field of computer software analytics to call centers and contact centers using artificial intelligence and machine learning; consulting services in the field of design, selection, implementation, configuration, and use of computer software systems for others, artificial intelligence and machine learning; software as a service (SaaS) featuring software for use in artificial intelligence and machine learning applications in call centers and contact centers; application service provider (ASP) services featuring software for artificial intelligence and machine learning applications in call centers and contact centers; platform as a service (PaaS) services featuring software for artificial intelligence and machine learning applications in call centers and contact centers; providing temporary use of non-downloadable software featuring software for integrating artificial intelligence and machine learning into applications in call centers and contact centers; software as a service (SaaS) featuring software for contact center management and operation; software as a service (SaaS) featuring software for call center management and operation; software as a service (SaaS) featuring software for providing customer service and customer support; software as a service (SaaS) featuring software for managing and tracking customer service agent performance and workflow; software as a service (SaaS) featuring software for providing analytics to call centers and contact centers using artificial intelligence and machine learning; software as a service (SaaS) featuring software for providing post-call analytics to call centers and contact centers; software as a service (SaaS) featuring software for providing theme and trend detection and grouping of communications with customer service and customer support agents using machine learning; software as a service (SaaS) featuring software for providing real-time analytics of live calls to call centers and contact centers for tracking, prioritizing, resolving, assisting and escalating calls and customer issues; software as a service (SaaS) featuring software for providing real-time analytics of live calls to agents of call centers and contact centers for real-time awareness of issues and suggestions to resolve those issues; software as a service (SaaS) featuring software for transcribing and indexing calls to call centers and contact centers; software as a service (SaaS) featuring software for compiling, indexing and creating a searchable database of calls and contacts to call centers and contact centers; software as a service (SaaS) featuring software for identifying and categorizing calls to call centers and contact centers based on call sentiment, characteristics and keyword phrases; software as a service (SaaS) featuring software for providing post-call training, coaching and feedback to agents in call centers and contact centers to improve agent performance
Classification Information
International Class
009 - Scientific, nautical, surveying, electric, photographic, cinematographic, optical, weighing, measuring, signalling, checking (supervision), life-saving and teaching apparatus and instruments; apparatus for recording, transmission or reproduction of sound or images; magnetic data carriers, recording discs; automatic vending machines and mechanisms for coin-operated apparatus; cash registers, calculating machines, data processing equipment and computers; fire-extinguishing apparatus. - Scientific, nautical, surveying, electric, photographic, cinematographic, optical, weighing, measuring, signalling, checking (supervision), life-saving and teaching apparatus and instruments; apparatus for recording, transmission or reproduction of sound or images; magnetic data carriers, recording discs; automatic vending machines and mechanisms for coin-operated apparatus; cash registers, calculating machines, data processing equipment and computers; fire-extinguishing apparatus.
US Class Codes
021, 023, 026, 036, 038
Class Status Code
6 - Active
Class Status Date
2019-12-07
Primary Code
009
First Use Anywhere Date
2019-12-03
First Use In Commerce Date
2019-12-03
International Class
035 - Advertising; business management; business administration; office functions. - Advertising; business management; business administration; office functions.
US Class Codes
100, 101, 102
Class Status Code
6 - Active
Class Status Date
2019-12-07
Primary Code
035
First Use Anywhere Date
2019-12-03
First Use In Commerce Date
2019-12-03
International Class
038 - Telecommunications. - Telecommunications.
US Class Codes
100, 101, 104
Class Status Code
6 - Active
Class Status Date
2019-12-07
Primary Code
038
First Use Anywhere Date
2019-12-03
First Use In Commerce Date
2019-12-03
International Class
042 - Scientific and technological services and research and design relating thereto; industrial analysis and research services; design and development of computer hardware and software; legal services. - Scientific and technological services and research and design relating thereto; industrial analysis and research services; design and development of computer hardware and software; legal services.
US Class Codes
100, 101
Class Status Code
6 - Active
Class Status Date
2019-12-07
Primary Code
042
First Use Anywhere Date
2019-12-03
First Use In Commerce Date
2019-12-03
Current Trademark Owners
Party Name
Party Type
20 - Owner at Publication
Legal Entity Type
03 - Corporation
Address
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Trademark Owner History
Correspondences
Name
Michelle Mancino Marsh
Address
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Trademark Events
| Event Date | Event Description |
| 2019-12-05 | NEW APPLICATION ENTERED IN TRAM |
| 2019-12-07 | NEW APPLICATION OFFICE SUPPLIED DATA ENTERED IN TRAM |
| 2020-03-03 | ASSIGNED TO EXAMINER |
| 2020-03-06 | APPROVED FOR PUB - PRINCIPAL REGISTER |
| 2020-03-25 | NOTIFICATION OF NOTICE OF PUBLICATION E-MAILED |
| 2020-04-14 | PUBLISHED FOR OPPOSITION |
| 2020-04-14 | OFFICIAL GAZETTE PUBLICATION CONFIRMATION E-MAILED |
| 2020-06-09 | NOA E-MAILED - SOU REQUIRED FROM APPLICANT |
| 2020-12-09 | TEAS CHANGE OF OWNER ADDRESS RECEIVED |
| 2020-12-09 | TEAS REVOKE/APP/CHANGE ADDR OF ATTY/DOM REP RECEIVED |
| 2020-12-09 | ATTORNEY/DOM.REP.REVOKED AND/OR APPOINTED |
| 2020-12-09 | TEAS CHANGE OF CORRESPONDENCE RECEIVED |
| 2020-12-09 | APPLICANT/CORRESPONDENCE CHANGES (NON-RESPONSIVE) ENTERED |
| 2020-12-09 | TEAS EXTENSION RECEIVED |
| 2020-12-21 | CASE ASSIGNED TO INTENT TO USE PARALEGAL |
| 2021-01-05 | TEAS REVOKE/APP/CHANGE ADDR OF ATTY/DOM REP RECEIVED |
| 2021-01-05 | ATTORNEY/DOM.REP.REVOKED AND/OR APPOINTED |
| 2021-01-05 | TEAS CHANGE OF CORRESPONDENCE RECEIVED |
| 2020-12-09 | EXTENSION 1 FILED |
| 2021-01-08 | EXTENSION 1 GRANTED |
| 2021-01-09 | NOTICE OF APPROVAL OF EXTENSION REQUEST E-MAILED |
| 2021-06-04 | TEAS EXTENSION RECEIVED |
| 2021-06-04 | EXTENSION 2 FILED |
| 2021-06-04 | EXTENSION 2 GRANTED |
| 2021-06-08 | NOTICE OF APPROVAL OF EXTENSION REQUEST E-MAILED |
| 2021-12-09 | TEAS EXTENSION RECEIVED |
| 2021-12-09 | EXTENSION 3 FILED |
| 2021-12-09 | EXTENSION 3 GRANTED |
| 2021-12-11 | NOTICE OF APPROVAL OF EXTENSION REQUEST E-MAILED |
| 2022-02-03 | TEAS STATEMENT OF USE RECEIVED |
| 2022-02-03 | USE AMENDMENT FILED |
| 2022-02-07 | STATEMENT OF USE PROCESSING COMPLETE |
