Providing temporary use of on-line non-downloadable text recognition and artificial intelligence software for insurance agents in the fields of customer support, customer relationship management, customer service, and customer engagement, namely, non-downloadable text recognition and artificial intelligence software for use in monitoring and analyzing electronic communications between insurance agents and insurance companies and between insurance agents and their customers, and for automated customer support; providing temporary use of on-line non-downloadable voice recognition and artificial intelligence software for insurance agents in the fields of customer support, customer relationship management, customer service, and customer engagement, namely, non-downloadable voice recognition and artificial intelligence software for use in monitoring and analyzing electronic communications between insurance agents and insurance companies and between insurance agents and their customers, and for automated customer support; computer services, namely, providing temporary use of on-line non-downloadable computer software for customer relationship management by insurance agents, namely, for receiving customer inquiries by insurance agents via telephone and e-mail, automatically identifying concepts and topics contained in those inquiries, and automatically generating a response to those inquiries; computer services, namely, providing temporary use of on-line non-downloadable computer software for customer relationship management by insurance agents, namely, non-downloadable software for use in monitoring and analyzing electronic communications between insurance agents and their customers and between insurance agents and insurance companies to automatically identify concepts and topics contained in those communications and automatically generate a response to those communications