Providing online non-downloadable software for transmitting, streaming, searching, selecting, playing, viewing, recording, storing, organizing, sharing, and managing television programs, motion pictures, music, podcasts, data, and other video, audio, and multimedia content excluding computer games; providing search engines for obtaining data via the internet and other electronic communications networks; troubleshooting of telecommunications networks providing cable television, telephone, and Internet access service, namely, diagnosing problems with computer hardware and software and telecommunications networks and equipment; monitoring of telecommunications networks providing cable television, telephone, and Internet access service, namely, monitoring by remote access to ensure proper functioning and detect breakdowns